The outage restoration process begins at the point where power feeds into Kay Electric’s system. This could be at a substation, transmission line, or a main distribution line. After these repairs have been made, crews work on remaining outages and correct the trouble, beginning with areas serving the greatest number of members and continuing until electricity is restored to each member’s home.
If you see a Kay Electric service crew passing but not stopping, it is because work must first be performed at a nearby location or device before electric service can be restored to your home. Following the outage restoration process ensures all members have their power restored as quickly and safely as possible.
On occasion, your power may go out while your neighbor's power remains on. There are a couple reasons this could happen. Remember to check for a tripped breaker or other electrical problems to rule out an outage caused by something in your home. Your neighbor may also be receiving their electricity from a different power line or substation.