Before calling to report an outage, check your home’s breaker panel (and any outdoor disconnects) to make sure the outage is not due to a tripped breaker. Check to see if your neighbors are also out of power. This will help you determine if the problem exists within your home, or on Kay Electric’s system.
If you determine the problem is outside of your home, report your outage to Kay Electric.
Login online, or call (800) 535-1079 or (580) 363-1260.
You will need the following information available when you call:
- Name on the account
- Account number or phone number on the account
- Any details related to the outage
Please let us know if you heard a loud bang, saw damaged equipment, or if your neighbors have power but you do not.